Terms & Conditions

Booking Terms

Bookings are accepted on a first come-first serve basis and we would prefer if they can be made at least one week in advance to ensure the business of other clients. However, we understand that you may not want to commit to a regular basis, so we encourage bookings to have a minimum of 24 hours notice, but we cannot guarantee we will have space available.

Our normal operation hours are between 10am-5pm from Monday to Friday (Excluding Wednesday afternoons). Please contact us if you would like to enquire about arrangements outwith these times.

Cancellation Policies

We understand that unforeseen circumstances may impact bookings, but we operate with a 24-hour cancellation policy, where bookings cancelled within this time frame will be subject to a 100% cancellation fee, and cancellations made within 7 days will be subject to a 50% cancellation fee. Existing bookings will no longer be reserved until cancellation fees are cleared and they must be paid within 7 days of the affected booking, which is in line with our payment guidelines below.

We will happily offer to reschedule the affected booking within the same business week to avoid fees, but this is subject to availability, and cancellations with >7 days notice are not subject to any fees.

In the unusual event that bookings are interrupted from our end, such as illness or emergency, we will always do our best to notify you of the circumstances as soon as possible and offer our best resolution. Unfortunately, we cannot accept fault for service disruptions related to property access (e.g. malfunctioning key safes, obstructions on the property, absent key holders). In these cases, we will attempt to make contact to resolve the issue as quickly as possible, but our services are charged by the hour, where bookings span from arrival at the property to locking up on departure, so time rendered must be compensated at the standard rate and not on the services received.

Payment

We primarily use Stripe to invoice and process payments securely online, but we can also accept cash or bank transfer as methods of payment. Payment can be made at the point of booking, or up to 7 days after services are completed. Please be aware that if services are not paid in full after 7 days, existing bookings will be cancelled and no more will be accepted until outstanding payments have been fulfilled.

Data Protection

Personal information related to you and your pet will be kept in the record book in your walker's vehicle during operating hours to ensure access to necessary veterinary information in the case of an emergency. Outwith this time, they are stored inside securely.

Client forms will be reviewed annually to ensure all information is correct and up to date, and may be kept for up to 12 months after the last service fulfilled.

Updates to Terms of Service

Please note that these policies and prices are subject to change, but you will always be given a minimum of 4 weeks notice before new policies take effect.

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Terms & Conditions

Booking Terms

Bookings are accepted on a first come-first serve basis and we would prefer if they can be made at least one week in advance to ensure the business of other clients. However, we understand that you may not want to commit to a regular basis, so we encourage bookings to have a minimum of 24 hours notice, but we cannot guarantee we will have space available.

Our normal operation hours are between 10am-5pm from Monday to Friday (Excluding Wednesday afternoons). Please contact us if you would like to enquire about arrangements outwith these times.

Cancellation Policies

We understand that unforeseen circumstances may impact bookings, but we operate with a 24-hour cancellation policy, where bookings cancelled within this time frame will be subject to a 100% cancellation fee, and cancellations made within 7 days will be subject to a 50% fee. Existing bookings will no longer be reserved until cancellation fees are cleared and they must be paid within 7 days of the affected booking, which is in line with our payment guidelines below.

We will happily offer to reschedule the affected booking within the same business week to avoid fees, but this is subject to availability, and cancellations with >7 days notice are not subject to any fees.

In the unusual event that bookings are interrupted from our end, such as illness or emergency, we will always do our best to notify you of the circumstances as soon as possible and offer our best resolution. Unfortunately, we cannot accept fault for service disruptions related to property access (e.g. malfunctioning key safes, obstructions on the property, absent key holders). In these cases, we will attempt to make contact to resolve the issue as quickly as possible, but our services are charged by the hour, where bookings span from arrival at the property to locking up on departure, so time rendered must be compensated at the standard rate and not on the services received.

Payment

We primarily use Stripe to invoice and process payments securely online, but we can also accept cash or bank transfer as methods of payment. Payment can be made at the point of booking, or up to 7 days after services are completed. Please be aware that if services are not paid in full after 7 days, existing bookings will be cancelled and no more will be accepted until outstanding payments have been fulfilled.

Data Protection

Personal information related to you and your pet will be kept in the record book in your walker's vehicle during operating hours to ensure access to necessary veterinary information in the case of an emergency. Outwith this time, they are stored inside securely.

Client forms will be reviewed annually to ensure all information is correct and up to date, and may be kept for up to 12 months after the last service fulfilled.

Updates to Terms of Service

Please note that these policies and prices are subject to change, but you will always be given a minimum of 4 weeks notice before new policies take effect.